Last Updated: September 22, 2026
Welcome to AutoEx FAQ. Here you can find answers to common questions about our automotive diagnostic and coding equipment, ordering process, shipping, warranty, and technical support.
1. Product Information
What products does AutoEx provide?
AutoEx specializes in professional automotive diagnostic and coding equipment, providing solutions for automotive technicians, workshops, and vehicle professionals worldwide.
How do I know if a product is compatible with my vehicle?
Vehicle compatibility depends on various factors, including:
- Vehicle make and model
- Production year
- Vehicle region
- ECU configuration
- Software version
Customers should review product specifications carefully before purchasing. If you are unsure about compatibility, please contact AutoEx support before placing your order.
Are the products genuine?
AutoEx provides automotive diagnostic equipment sourced through trusted suppliers and brand cooperation channels.
Product authenticity and availability may depend on the specific product and supplier information.
Do products include software or activation?
Software features, activation requirements, updates, and licenses vary depending on the specific product.
Customers should review product details or contact AutoEx before purchase for product-specific information.
2. Ordering & Payment
How can I place an order?
You can place an order directly through:
Select your product, add it to your cart, complete checkout, and submit payment. You will receive an order confirmation after successful payment.
What payment methods are accepted?
AutoEx accepts payment methods available through the Shopify checkout system. Available payment options may vary depending on your location and payment provider.
When will my order be processed?
Orders are processed after payment verification.
Standard processing time:
Approximately 3 business days
Processing may include order verification, product preparation, quality inspection, and shipment arrangement.
3. Shipping
How long does delivery take?
Estimated delivery time:
7-20 business days
This includes:
- Processing time: approximately 3 business days
- Transit time: approximately 4-17 business days
Actual delivery time may vary depending on destination country, customs clearance, and shipping carrier.
Which shipping carriers do you use?
AutoEx may use international shipping carriers including:
- DHL
- FedEx
- UPS
- TNT
Is free shipping available?
No. AutoEx does not provide free shipping.
Shipping fees are calculated based on:
- Destination country
- Shipping region
- Product size and weight
- Available shipping method
Will I need to pay customs fees or taxes?
International customers may be responsible for:
- Import duties
- Customs fees
- VAT or local taxes
- Brokerage fees
These charges are determined by local authorities and are the customer's responsibility.
4. Warranty & Technical Support
Do AutoEx products have warranty coverage?
Hardware equipment purchased from AutoEx is covered by warranty according to AutoEx Warranty Policy.
Standard hardware warranty period:
180 days from the completed delivery date
How do I request warranty support?
Customers must:
- Contact AutoEx technical support
- Provide order information and product details
- Complete remote diagnosis
- Wait for approval before returning any product
Can I send a product back without approval?
No.
Customers must receive return authorization from AutoEx before shipping any product. Unauthorized returns may not be accepted and will be the customer's responsibility.
5. Returns & Refunds
Can I return a product if I change my mind?
AutoEx does not support returns due to customer change of mind after shipment or delivery.
If a customer requests a return because the product is no longer needed after shipment, the customer may be responsible for:
- Return shipping costs
- Original shipping costs
- Customs duties and related charges
- Up to 30% equipment handling and restocking fee
When can I request a refund?
Refund requests may be considered for:
- Confirmed manufacturing defects
- Incorrect products received
- Approved order cancellation cases
Manufacturing defect claims require inspection and confirmation before refund approval.
6. Technical & Brand Information
Are AutoEx products officially affiliated with vehicle manufacturers?
AutoEx is an independent supplier of automotive diagnostic equipment.
References to vehicle brands, software, ECU systems, or trademarks are provided only for technical description and compatibility information.
Third-party trademarks and intellectual property belong to their respective owners.
Do I need technical knowledge to use automotive diagnostic equipment?
Automotive diagnostic and coding equipment is designed for professional and technical applications.
Users should have appropriate knowledge and follow product instructions during operation.
7. Contact AutoEx
If your question is not answered above, please contact our support team:
AutoEx
Website: autoex.store
Email: autoexsupport@gmail.com
WhatsApp / Hotline: +1 (307) 922-0456