Last Updated: September 22, 2026
At AutoEx, we aim to provide a secure and convenient payment experience for customers purchasing professional automotive diagnostic and coding equipment.
This Payment Policy explains the available payment methods, payment processing procedures, and customer responsibilities when completing purchases through autoex.store.
1. Accepted Payment Methods
AutoEx accepts payment methods available through our Shopify checkout system.
Available payment options may include:
- Credit cards
- Debit cards
- Digital payment methods provided through supported payment providers
- Other payment methods displayed during checkout
Available payment methods may vary depending on:
- Customer location
- Payment provider availability
- Local regulations
2. Payment Currency
All product prices displayed on AutoEx are shown in the currency available during checkout.
Customers should review:
- Product price
- Shipping fees
- Applicable taxes
- Total order amount
Before completing payment.
Currency conversion rates and additional bank charges may be applied by the customer's payment provider or financial institution.
AutoEx is not responsible for exchange rate differences or bank processing fees.
3. Payment Processing
Payment must be successfully completed before AutoEx begins order processing.
After payment confirmation, AutoEx may proceed with:
- Order verification
- Product preparation
- Quality inspection
- Functional testing (where applicable)
- Shipment arrangement
Orders are not considered confirmed until payment has been successfully authorized and verified.
4. Payment Verification and Fraud Prevention
To protect customers and AutoEx from unauthorized transactions, we may perform payment verification procedures.
AutoEx may request additional information when necessary, including:
- Order verification details
- Payment confirmation information
- Additional customer information
AutoEx reserves the right to:
- Delay order processing during verification
- Cancel orders with suspected fraudulent activity
- Refund payments when an order cannot be verified
5. Taxes, Duties, and Additional Charges
Customers are responsible for any additional charges imposed by their destination country, including:
- Import duties
- Customs fees
- VAT or local taxes
- Brokerage fees
- Other government-related charges
These charges are determined by local authorities and are not included in the product price unless specifically stated.
AutoEx is not responsible for delays or additional costs caused by customs or local regulations.
6. Order Confirmation
After successful payment:
- Customers will receive an order confirmation email.
- AutoEx will begin processing the order according to the Shipping Policy.
Customers are responsible for reviewing order details, including:
- Product model
- Quantity
- Shipping address
- Contact information
Before order processing begins.
7. Payment Issues
If payment cannot be completed due to:
- Payment provider rejection
- Incorrect payment information
- Insufficient funds
- Security verification failure
AutoEx may not process the order until payment is successfully completed.
Customers should contact their payment provider or AutoEx support if payment problems occur.
8. Refund Payments
Approved refunds will be processed according to the AutoEx Refund Policy.
When a refund is approved:
- Refunds will be issued to the original payment method.
- Processing time is typically within 3 business days after approval.
- The actual time for funds to appear depends on the customer's payment provider or financial institution.
AutoEx does not control third-party banking processing times.
9. Payment Security
AutoEx uses secure payment processing through trusted third-party payment providers.
Payment information is processed according to:
- Payment provider security standards
- Applicable privacy requirements
- AutoEx Privacy Policy
AutoEx does not store complete payment card details.
10. Pricing Changes
AutoEx reserves the right to update product prices, shipping fees, or applicable charges at any time.
Price changes will not affect orders that have already been confirmed and paid unless required by applicable laws.
11. Contact Us
If you have questions regarding payments, transactions, or billing, please contact:
AutoEx
Website: autoex.store
Email: autoexsupport@gmail.com
WhatsApp / Hotline: +1 (307) 922-0456
We are committed to providing a secure and transparent payment experience for customers worldwide.