Last Updated: September 19, 2026

AutoEx.Store (“AutoEx.Store,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of customers and visitors to our online store. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit AutoEx.Store, place an order, purchase our products, contact us, or access digital products and services provided through our store. By using our website or purchasing our products, you acknowledge that your personal information may be processed as described in this Privacy Policy. Because we serve customers globally, certain privacy rights and obligations may vary depending on your country, state, or region. Where applicable, we will process your personal information in accordance with applicable privacy and data protection laws.

1. Information We Collect

We collect only information that is reasonably necessary to operate our store, process transactions, provide products and services, communicate with customers, and maintain the security and functionality of our website. Depending on how you interact with AutoEx.Store, we may collect the following categories of information.

1.1 Information You Provide to Us

When you create an account, place an order, contact us, or otherwise interact with our store, we may collect information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Telephone or mobile number
• Account information
• Order and purchase information
• Product preferences or information you provide when contacting us
• Information you provide when requesting customer support
• Other information voluntarily submitted through forms or communications with us

You should only provide information that is necessary or relevant to your interaction with our store.

1.2 Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill the transaction, including:

• Products purchased
• Order number
• Purchase date
• Payment status
• Billing and shipping information
• Delivery information
• Refund or return information
• Customer service communications relating to the order

Payment card details may be processed directly by the applicable payment provider rather than being stored by AutoEx.Store, depending on the payment method used.

1.3 Digital eBook Access Information

Some AutoEx.Store products are digital eBooks that are accessed through a separate online platform. When you purchase an eligible digital product, we may process information necessary to create, identify, or authorize the customer account used to access the purchased content. This may include:

• Name
• Email address
• Account identifier
• Purchase information
• Digital product entitlement or access status
• Login and access-related information processed by the applicable digital platform

The information is used to provide the digital product and manage authorized access to the purchased content.

1.4 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by Shopify and/or other service providers used to operate the website. Depending on the technologies enabled on our store, this may include:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Approximate location derived from technical information
• Pages viewed
• Referring pages
• Date and time of visits
• Website interactions
• Technical and diagnostic information

The exact information collected may depend on your browser, device, privacy settings, cookies, and the services enabled on our store.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

We use personal information to:

• Process and confirm orders
• Process payments through applicable payment providers
• Deliver physical products
• Provide digital product access
• Manage refunds, returns, and other order-related requests
• Provide customer support

Account and Digital Access Management

For digital products, we may use information to:

• Create or identify the customer account required for access
• Verify purchased product entitlements
• Provide access to purchased eBooks
• Maintain account security
• Manage access-related support requests

Communication

We may use your contact information to:

• Respond to inquiries
• Provide order-related communications
• Provide information about your purchased products
• Respond to customer support requests
• Communicate about account or access issues
• Send other communications where permitted by applicable law

Website Operation and Security

We may process technical information to:

• Operate and maintain our website
• Improve website functionality
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain website and transaction security
• Troubleshoot technical problems
• Protect our business, customers, and systems

Legal and Regulatory Compliance

We may process personal information where necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from governmental authorities
• Establish, exercise, or defend legal claims
• Prevent fraud or other unlawful activity
• Enforce our terms and policies

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following legal bases:

• Performance of a contract — for processing orders, providing purchased products, providing digital access, and providing related customer services.
• Legal obligations — where processing is necessary to comply with applicable laws or regulatory requirements.
• Legitimate interests — where processing is reasonably necessary for purposes such as website security, fraud prevention, business administration, customer service, and protection of our legal rights, provided that these interests are not overridden by applicable privacy rights.
• Consent — where we ask for your consent for a particular processing activity and applicable law requires consent.

Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Cookies and Similar Technologies

AutoEx.Store and our service providers may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage, and provide relevant functionality. Cookies may include technologies that are:

• Necessary for website operation
• Related to shopping cart and checkout functionality
• Used to remember preferences
• Used for analytics or performance measurement
• Used for other functions enabled on our store

The specific cookies and technologies used may change as our website and third-party services change. Where required by applicable law, we will provide appropriate cookie notices and consent or opt-out mechanisms. You may also be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

5. Shopify and Service Providers

Our online store is operated using Shopify and may rely on Shopify and other service providers to provide ecommerce, hosting, payment, security, analytics, customer support, shipping, digital product access, and related services. These providers may process personal information on our behalf or independently as applicable to the services they provide. We may disclose personal information to categories of service providers such as:

• Ecommerce and website hosting providers
• Payment processors
• Shipping and delivery providers
• Digital content and eBook access providers
• Customer support and communication providers
• Website security and fraud prevention providers
• Analytics and technical service providers
• Professional advisers where necessary
• Government authorities or other parties where required by law

We do not disclose more personal information than reasonably necessary for the relevant purpose, subject to applicable law and the practices of the relevant service providers. Shopify provides privacy and data protection tools for merchants, but merchants remain responsible for ensuring that their own privacy practices and settings accurately reflect their business operations and legal obligations.

6. Payment Information

When you make a purchase, payment information may be processed by the payment provider selected during checkout. Depending on the payment method, we may receive limited payment-related information such as:

• Payment status
• Transaction identifier
• Payment method type
• Relevant billing information

We generally do not need to store complete payment card information ourselves when payment processing is handled by a third-party payment provider. Payment processing is subject to the privacy practices and terms of the applicable payment provider.

7. Shipping and Delivery

For physical products, we may share information necessary to fulfill and deliver your order with shipping, logistics, fulfillment, or delivery providers. This information may include:

• Recipient name
• Shipping address
• Telephone number where necessary
• Order information
• Delivery instructions where provided

Shipping providers may process this information according to their own privacy policies and applicable legal requirements.

8. Digital Products and Third-Party Access Platforms

Some eBooks purchased through AutoEx.Store may be delivered through a separate online platform. When you purchase such a product, certain information may need to be transferred to or processed by the platform responsible for providing digital access. This may include your name, email address, purchase information, account information, and information necessary to verify your entitlement to access the purchased content. We use such information for purposes including:

• Creating or identifying your access account
• Providing access to purchased digital content
• Verifying your purchase
• Maintaining access security
• Providing technical support

Your use of the separate digital platform may also be subject to that platform's own terms and privacy policy.

9. International Data Transfers

Because AutoEx.Store serves customers worldwide and relies on service providers that may operate in different countries, your personal information may be processed or stored in a country other than the country where you live. Different countries may have different data protection laws. Where applicable law requires safeguards for international transfers of personal information, we will take appropriate measures required by applicable law. For customers in the European Economic Area, the United Kingdom, Switzerland, or other jurisdictions with applicable international-transfer requirements, such transfers may involve appropriate legal mechanisms or safeguards where required.

10. How We Protect Personal Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Security measures may include appropriate access controls, authentication, secure transmission technologies, service-provider safeguards, and administrative procedures. However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. You are also responsible for protecting the security of your account credentials and should not share your account password with other people.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and documenting transactions
• Providing purchased products and services
• Maintaining digital access
• Providing customer support
• Meeting accounting, tax, legal, and regulatory obligations
• Resolving disputes
• Preventing fraud and abuse
• Enforcing agreements and protecting legal rights

The appropriate retention period depends on the nature of the information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs. When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information. These rights may include:

• The right to know whether we process your personal information
• The right to request access to personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to request restriction of certain processing
• The right to object to certain processing
• The right to request portability of certain personal information
• The right to withdraw consent where processing is based on consent
• The right to opt out of certain marketing communications
• The right to opt out of the sale or sharing of personal information where such rights apply
• The right to lodge a complaint with a relevant data protection authority

Not all rights apply in every jurisdiction, and certain legal exceptions may apply. For example, California privacy law provides qualifying California consumers with rights that can include knowing what personal information is collected and how it is used or shared, requesting deletion or correction, and opting out of certain sale or sharing activities, subject to applicable exceptions. European data protection law may provide individuals with rights including access, correction, deletion, restriction, objection, and data portability, depending on the circumstances.

13. How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact us using the information below. Email: autoexsupport@gmail.com Please include:

• Your full name
• Email address associated with your account or order
• The nature of your request
• Any information reasonably necessary for us to identify the relevant account or information

We may need to verify your identity before completing certain requests in order to protect your personal information and prevent unauthorized requests. We will respond to valid requests within the period required by applicable law.

14. Marketing Communications

If we send marketing communications, you may unsubscribe using the unsubscribe mechanism provided in the communication or by contacting us. Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications, such as order confirmations, digital access information, security notices, or customer service messages. Where applicable law requires consent for marketing communications, we will obtain and manage consent as required.

15. Children's Privacy

Our website and products are intended for a general audience. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where the collection was not permitted, please contact us so that we can review the matter and take appropriate action where required.

16. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, services, software, or platforms. Third-party websites and services operate independently from AutoEx.Store and may have their own privacy policies. We are not responsible for the privacy practices of third-party websites or services that we do not control. We recommend reviewing the applicable privacy policy before providing personal information to a third party.

17. Third-Party Software, Brands, and Intellectual Property

Our automotive technical publications may reference vehicle manufacturers, automotive brands, ECU manufacturers, software applications, diagnostic systems, product names, trademarks, and other third-party intellectual property for educational and technical reference purposes. Such references do not necessarily indicate an affiliation, sponsorship, authorization, or endorsement by the respective intellectual property owner. Third-party trademarks, software, brand names, product names, and other intellectual property remain the property of their respective owners. This Privacy Policy concerns the handling of personal information by AutoEx.Store and does not transfer or grant any rights to third-party intellectual property.

18. Do Not Sell or Share Personal Information

AutoEx.Store does not intend to sell personal information to third parties for monetary consideration. Where applicable privacy laws define certain forms of targeted advertising, behavioral advertising, or other disclosures as “sharing” or similar activities, the applicable rights and choices will depend on the services and technologies enabled on our store. Where legally required, we will provide applicable opt-out mechanisms.

19. Data Protection for Customers in Specific Regions

Because AutoEx.Store serves customers globally, additional rights or requirements may apply depending on where you reside.

European Economic Area and United Kingdom

Where applicable, we will process personal information in accordance with applicable data protection requirements, including requirements concerning transparency, lawful processing, data minimization, retention, security, individual rights, and international data transfers. Individuals may also have the right to lodge a complaint with the relevant supervisory authority.

California

Qualifying California residents may have additional privacy rights under applicable California privacy laws. These may include rights to know, delete, correct, opt out of certain sale or sharing activities, limit certain uses where applicable, and receive equal treatment for exercising privacy rights, subject to legal exceptions.

Other Jurisdictions

Customers in other countries or regions may have additional privacy rights under local law. If you believe a specific local privacy law applies to your personal information, you may contact us using the information provided below.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Website functionality
• Third-party service providers
• Privacy practices
• Applicable laws and regulations

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes. We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy rights request, please contact us: AutoEx.Store Email: autoexsupport@gmail.com WhatsApp:+1(307)9220456 For privacy requests, we recommend using email so that we can properly identify and process your request.

Privacy Commitment

AutoEx.Store is committed to handling customer information responsibly and transparently. We aim to collect information that is reasonably necessary for operating our store, processing purchases, delivering physical products, providing digital eBook access, supporting customers, maintaining security, and meeting applicable legal obligations. We do not use this Privacy Policy to claim rights over information beyond those necessary to operate our business and provide our products and services. AutoEx.Store Automotive Technical Knowledge • Diagnostic & Coding Resources • ECU Technical Publications • Diagnostic Equipment