Last Updated: September 19, 2026

At AutoEx.Store, we want customers to have clear information about returns, refunds, exchanges, and digital product access.

This Return & Refund Policy applies to purchases made through AutoEx.Store and covers our physical books, digital eBooks, and automotive diagnostic and coding equipment.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that may apply to you under the laws of your country, state, or region.

1. Our Return Policy at a Glance

Different rules apply depending on the type of product purchased.

For all products, customers should contact us before sending anything back.

Do not send a product to an address without receiving return instructions from AutoEx.Store.

2. Physical Books

Physical books purchased from AutoEx.Store may be eligible for return within 7 calendar days of delivery, subject to the conditions below and any mandatory consumer rights applicable in your jurisdiction.

Return Conditions

To be eligible for a standard return:

• The return request must be submitted within 7 calendar days after delivery.
• The book should be in its original condition.
• The book should not have been materially damaged, altered, or misused after delivery.
• The customer should provide the relevant order number or other purchase information.
• The product must be returned according to the return instructions provided by AutoEx.Store.

Where applicable, products should be returned with their original packaging and included materials.

Non-Returnable Physical Books

A physical book may not qualify for a voluntary return if it has been materially damaged, altered, or otherwise used in a manner that goes beyond what is reasonably necessary to inspect the product, subject to applicable consumer protection law.

This does not affect your rights where a product is defective, damaged during delivery, incorrect, or otherwise fails to conform to applicable legal requirements.

3. Damaged, Defective, or Incorrect Books

If you receive:

• A damaged book
• A defective product
• The wrong book
• A product that does not correspond to your order

please contact us as soon as reasonably possible.

Please provide:

• Order number
• Name and email used for the order
• Description of the issue
• Photographs of the product and packaging where relevant

We will review the issue and may provide an appropriate remedy, which may include:

• Replacement
• Refund
• Return authorization
• Other remedy required by applicable law

Customers should not return damaged or incorrect products without contacting us first.

4. Digital eBooks

Some AutoEx.Store books are sold as digital eBooks.

Digital eBooks are delivered by providing authorized access to the applicable online platform rather than by shipping a physical product.

Because digital content can become accessible immediately after purchase, a standard return may not be available after access to the digital content has begun, subject to applicable consumer protection laws.

Where required by applicable law, customers will be provided with the appropriate information and consent mechanism before digital access begins.

For example, under EU consumer rules, the withdrawal right for online digital content can cease once performance begins when the consumer has expressly agreed to this and acknowledged the loss of the withdrawal right.

eBook Access Problems

If you purchased an eBook but:

• Cannot access your account
• Did not receive access information
• Cannot access a purchased title
• Experience a technical problem with the digital platform
• Received access to the wrong title
• Experience another issue preventing reasonable access to the purchased content

please contact us.

We will first attempt to resolve the access or technical issue.

Depending on the circumstances and applicable law, we may:

• Restore or correct access
• Provide the correct digital product
• Correct an account or entitlement issue
• Provide another appropriate remedy
• Issue a refund where appropriate

A technical access problem should not be treated as the same situation as a customer simply changing their mind after digital access has begun.

5. Diagnostic & Coding Equipment

Diagnostic and coding equipment sold through AutoEx.Store may be eligible for return within 14 calendar days of delivery, subject to the conditions below and applicable law.

Standard Equipment Returns

For a standard return, the equipment should:

• Be within the applicable return period
• Be in its original condition
• Include the applicable accessories and components
• Include original packaging where reasonably possible
• Not have been damaged through misuse, unauthorized modification, or improper handling

Before returning equipment, customers must contact AutoEx.Store and obtain return instructions.

Depending on the product and manufacturer, additional manufacturer-specific return or warranty procedures may apply.

6. Equipment That Is Defective or Not Functioning Properly

If diagnostic or coding equipment appears to be defective or does not function as expected, please contact us before attempting to modify, repair, disassemble, or alter the equipment.

We may ask for:

• Order number
• Product model
• Serial number where applicable
• Description of the problem
• Photographs or video showing the issue where useful
• Information about the vehicle, operating environment, or software involved where relevant

Depending on the circumstances, the product may be subject to:

• Troubleshooting
• Manufacturer technical support
• Warranty assessment
• Repair
• Replacement
• Refund
• Another remedy required by the applicable manufacturer warranty or consumer law

Where a product is covered by a manufacturer's warranty, the applicable warranty terms may also apply.

7. Products Damaged Through Misuse or Unauthorized Modification

Returns, refunds, repairs, or warranty services may be affected where a product has been damaged as a result of:

• Improper use
• Physical damage caused after delivery
• Unauthorized modification
• Unauthorized repair
• Alteration of hardware
• Use contrary to applicable manufacturer instructions
• Other actions that caused or materially contributed to the damage

This section does not limit mandatory consumer rights that cannot legally be excluded.

8. Return Shipping Costs

For standard voluntary returns, the customer is generally responsible for the direct cost of returning the product unless otherwise stated by AutoEx.Store or required by applicable law.

For products that are:

• Incorrectly supplied by us
• Damaged before or during delivery where applicable
• Defective or non-conforming

we may provide return instructions and may cover or reimburse reasonable return shipping costs where appropriate and required.

Return shipping arrangements may vary depending on the product, destination, manufacturer, and reason for return.

Customers should contact us before paying for return shipping so that we can provide the appropriate instructions.

9. Return Authorization

To request a return, please contact:

Email: autoexsupport@gmail.com

Please include:

• Full name
• Order number
• Email address used for the purchase
• Product name
• Reason for the return
• Photographs or other supporting information where relevant

After reviewing your request, we will provide return instructions where the product is eligible for return.

Do not ship products to an address obtained from an old order, invoice, website search, or another source unless AutoEx.Store has specifically instructed you to do so.

10. Return Inspection

For physical products, returned items may be inspected after we receive them.

The inspection may determine:

• Whether the product corresponds to the original order
• Whether the product is in acceptable return condition
• Whether the product has been damaged or altered
• Whether the reported defect is present
• Whether manufacturer warranty procedures apply

We will process eligible returns in accordance with this policy and applicable law.

11. Refunds

Once an eligible return has been received and reviewed, we will process the applicable refund.

Unless otherwise required by applicable law, refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on:

• Our processing time
• The payment provider
• The customer's bank or financial institution
• The customer's country or region

Because payment providers and financial institutions operate independently from AutoEx.Store, we cannot guarantee the exact date on which a refunded amount will appear in a customer's account.

If you believe a refund has been approved but has not appeared within a reasonable period, please contact us.

Shopify specifically recommends that merchants explain that refund timing may vary depending on the customer's location and provide contact information for customers who do not receive refunds in a timely manner.

12. Exchanges and Replacements

Where appropriate, AutoEx.Store may offer a replacement or exchange instead of a refund.

This may apply particularly when:

• The wrong physical product was shipped
• A product arrived damaged
• A product is defective
• A product is missing a component
• A digital product entitlement was assigned incorrectly

Availability of an exchange or replacement may depend on product availability, manufacturer procedures, and applicable law.

13. Order Cancellation Before Shipment

If you want to cancel a physical product order, please contact us as soon as possible.

We will attempt to cancel the order before it is shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.

For digital products, cancellation may be affected by whether digital access has already begun and by applicable consumer protection laws.

Shopify allows merchants to configure separate cancellation rules for unfulfilled orders and return rules for fulfilled items.

14. International Orders

AutoEx.Store serves customers internationally.

Return procedures for international orders may involve additional considerations, including:

• International shipping costs
• Customs requirements
• Import duties or taxes
• Carrier requirements
• Return shipping time
• Local consumer protection laws
• Manufacturer-specific return procedures

Unless otherwise required by applicable law or expressly agreed by AutoEx.Store, customs duties, taxes, or other charges that were properly imposed on an international shipment may not be refundable by AutoEx.Store.

Customers should contact us before returning an international order so that we can provide the appropriate instructions.

15. Consumer Rights

This Return & Refund Policy is intended to operate alongside, and not replace, any mandatory consumer rights applicable to your purchase.

If the law in your country or region provides a right to cancel, withdraw, return, repair, replace, obtain a price reduction, or receive a refund that cannot legally be excluded or restricted by contract, those rights remain unaffected.

For example, consumers in the European Union generally have a 14-day withdrawal period for many distance purchases, subject to statutory exceptions.

For digital content supplied online, specific exceptions can apply once digital performance has begun after the consumer's required express consent and acknowledgment.

Customers should refer to the mandatory consumer protection laws applicable in their jurisdiction.

16. No Waiver of Mandatory Rights

Nothing in this policy is intended to:

• Exclude statutory consumer rights
• Limit remedies that cannot legally be limited
• Prevent a customer from exercising a mandatory right under applicable law
• Replace any applicable manufacturer warranty
• Restrict rights relating to defective or non-conforming products where such restrictions are prohibited by law

Where a provision of this policy conflicts with a mandatory legal requirement applicable to a particular customer or transaction, the mandatory legal requirement will apply to the extent required.

17. Refunds for Digital Access Issues

If an eBook cannot reasonably be accessed because of an issue attributable to AutoEx.Store or the digital delivery system, customers should contact us so that we can investigate and attempt to resolve the problem.

Depending on the circumstances, we may provide:

1. Corrected access;
2. Replacement access;
3. A replacement digital product;
4. Another appropriate remedy; or
5. A refund where appropriate or required.

Customers should not share their account credentials or purchased digital content with other individuals while an access issue is being investigated.

18. Fraudulent or Unauthorized Transactions

If you believe that an order was placed using your payment method without authorization, please contact your payment provider and AutoEx.Store as soon as possible.

We may investigate transactions to protect customers and our business from fraud or unauthorized activity.

19. Contact Us

For all return, refund, exchange, cancellation, or product-support requests, please contact:

AutoEx.Store

Email: autoexsupport@gmail.com WhatsApp: +1(307)9220456

When contacting us, please provide your order number whenever possible.

We will review each request based on the product type, order information, reason for the request, applicable manufacturer terms, and applicable consumer protection laws.

20. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, return procedures, manufacturers, payment providers, or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

AutoEx.Store

Automotive Technical Publications • Diagnostic & Coding Resources • ECU Technical Books • Diagnostic & Coding Equipment

Email: autoexsupport@gmail.com WhatsApp: +1(307)9220456