Terms of Service

Last Updated: September 22, 2026 Welcome to AutoEx. These Terms of Service ("Terms") govern your access to and use of the AutoEx website, products, and services available through autoex.store. By accessing our website or purchasing products from AutoEx, you agree to be bound by these Terms. Please read them carefully before using our services.

1. About AutoEx

AutoEx provides professional automotive diagnostic and coding equipment for customers worldwide. Our products are designed to support automotive technicians, workshops, and vehicle professionals in diagnostic and technical applications.

2. Use of Website

By using this website, you agree that you will:
  • Use the website only for lawful purposes
  • Provide accurate and complete information when placing orders
  • Not misuse, copy, modify, or interfere with website content or functionality
  • Not attempt to access restricted systems or data without authorization
AutoEx reserves the right to restrict or terminate access to users who violate these Terms or applicable laws.

3. Product Information

AutoEx provides product information including descriptions, specifications, compatibility information, and technical details based on available manufacturer information. Customers are responsible for reviewing product specifications and confirming compatibility before purchase. Vehicle compatibility may vary depending on:
  • Vehicle model
  • Production year
  • Region
  • Vehicle configuration
  • Software version
  • ECU system
AutoEx recommends customers confirm compatibility requirements before completing an order.

4. Automotive Brands, Software, and Intellectual Property Disclaimer

Products listed on AutoEx may reference:
  • Vehicle manufacturers
  • Vehicle models
  • ECU manufacturers
  • Software platforms
  • Product names
  • Trademarks or other intellectual property
These references are provided only for technical description, compatibility information, and product identification purposes. AutoEx is an independent supplier of automotive diagnostic equipment and is not affiliated with, sponsored by, or officially endorsed by vehicle manufacturers, software developers, or trademark owners unless specifically stated. All trademarks, brand names, software, and intellectual property belong to their respective owners.

5. Orders and Purchase Agreement

When you place an order through AutoEx:
  • You agree that all order information provided is accurate.
  • You agree to pay all applicable charges.
  • You agree to comply with these Terms and related policies.
AutoEx reserves the right to:
  • Accept or refuse any order
  • Cancel orders due to pricing errors, availability issues, payment problems, or suspected fraud
  • Request additional information before processing an order
An order is considered accepted only after payment verification and order confirmation.

6. Pricing and Payment

All prices displayed on AutoEx are subject to change without notice. Customers are responsible for:
  • Product price
  • Applicable taxes
  • Import duties
  • Customs charges
  • Local fees imposed by destination countries
Payment must be completed before order processing begins. AutoEx may use third-party payment providers to process transactions. Payment information is handled according to the policies of the applicable payment providers.

7. Shipping and Delivery

AutoEx ships products internationally using available shipping carriers, including:
  • DHL
  • FedEx
  • UPS
  • ...
Estimated delivery time: 7-20 business days Delivery times may vary depending on:
  • Destination country
  • Customs clearance
  • Shipping carrier
  • Local regulations
Customers are responsible for providing accurate shipping information. AutoEx is not responsible for delays caused by:
  • Customs procedures
  • Carrier delays
  • Incorrect customer information
  • Events beyond AutoEx's reasonable control

8. Warranty and Technical Support

Hardware products purchased from AutoEx are covered according to the AutoEx Warranty Policy. Warranty services may require:
  • Technical diagnosis
  • Product verification
  • Manufacturer inspection and confirmation
Customers must follow the warranty process before returning any product. For detailed warranty terms, please refer to the AutoEx Warranty Policy.

9. Refunds and Returns

Refunds and returns are handled according to the AutoEx Refund Policy. Customers acknowledge that:
  • Returns require prior approval from AutoEx.
  • Products cannot be returned without authorization.
  • Customer-requested returns may be subject to shipping costs, taxes, and applicable handling fees.
For detailed information, please refer to the AutoEx Refund Policy.

10. Customer Responsibilities

Customers are responsible for:
  • Selecting products suitable for their intended use
  • Confirming vehicle compatibility
  • Following product instructions
  • Proper installation and operation
  • Maintaining product security and condition
AutoEx is not responsible for damage caused by:
  • Incorrect operation
  • Unauthorized modification
  • Improper installation
  • Third-party systems or services

11. Limitation of Liability

To the maximum extent permitted by applicable law, AutoEx shall not be responsible for:
  • Indirect damages
  • Consequential losses
  • Loss of business opportunities
  • Data loss caused by customer actions
  • Issues caused by third-party software, systems, or services
AutoEx's responsibility is limited to the value of the product purchased, except where otherwise required by applicable law.

12. Intellectual Property Rights

All content on autoex.store, including:
  • Text
  • Images
  • Graphics
  • Logos
  • Website design
  • Product descriptions
is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use website content without prior written permission from AutoEx.

13. Third-Party Services

AutoEx may use third-party services, including:
  • Payment providers
  • Shipping providers
  • Analytics services
  • Website service providers
Third-party services operate under their own terms and privacy policies. AutoEx is not responsible for the practices, availability, or performance of third-party services.

14. Changes to These Terms

AutoEx reserves the right to update or modify these Terms at any time. Changes become effective when published on this page. Customers are encouraged to review these Terms periodically.

15. Governing Use and Compliance

Customers are responsible for ensuring that their purchase and use of products comply with applicable laws and regulations in their location. AutoEx does not permit the use of its services for unlawful purposes.

16. Contact Us

If you have questions regarding these Terms of Service, please contact: AutoEx Thank you for choosing AutoEx.