Shipping Policy

Last Updated: September 22, 2026

At AutoEx, we provide international shipping solutions for professional automotive diagnostic and coding equipment.

This Shipping Policy explains order processing times, shipping methods, delivery estimates, shipping fees, and customer responsibilities for international orders.

1. Order Processing Time

After your order is successfully placed and payment is verified, AutoEx will begin preparing your order.

The standard processing time is: 3 business days

During this period, AutoEx may perform:

  • Order verification
  • Product preparation
  • Quality inspection
  • Functional testing (where applicable)
  • Packaging and shipment arrangement

Orders will be shipped after the processing procedure has been completed.

2. Estimated Delivery Time

The estimated total delivery time is: 7-20 business days

The delivery timeline includes:

Processing Time: Approximately 3 business days

Transit Time: Approximately 4-17 business days

Transit time may vary depending on:

  • Destination country
  • Shipping carrier
  • Customs clearance procedures
  • Local delivery conditions
  • Import regulations

Delivery times are estimates and are not guaranteed delivery dates.

3. Shipping Methods

AutoEx uses professional international shipping carriers, including:

  • DHL
  • FedEx
  • UPS
  • TNT

The selected shipping carrier may depend on:

  • Customer location
  • Product requirements
  • Shipping availability
  • Delivery efficiency

Tracking information will be provided after shipment confirmation.

4. Shipping Fees

AutoEx does not provide free shipping.

Shipping fees are calculated based on:

  • Destination country
  • Shipping region
  • Product weight and size
  • Available shipping service

The applicable shipping fee will be displayed or calculated during the checkout process.

Shipping charges may vary depending on the customer's location and selected delivery method.

5. International Shipping & Customs Responsibility

AutoEx ships products internationally.

Customers are responsible for all applicable charges imposed by the destination country, including:

  • Import duties
  • Customs fees
  • VAT or local taxes
  • Brokerage fees
  • Clearance charges
  • Other government-related fees

These charges are determined by local authorities and are outside AutoEx's control.

Customers are responsible for checking import requirements before placing an order.

6. Shipment Tracking

After your order has been shipped:

  • A tracking number will be provided when available.
  • Customers can monitor shipment progress through the carrier's tracking system.

Tracking updates may experience delays during:

  • International transportation
  • Customs inspection
  • Carrier processing

7. Shipping Delays

AutoEx makes reasonable efforts to ensure timely delivery.

However, delays may occur due to circumstances outside AutoEx's control, including:

  • Customs clearance delays
  • Carrier delays
  • Weather conditions
  • Transportation interruptions
  • Government regulations
  • Incorrect shipping information provided by customers

Such delays do not automatically qualify for refunds or compensation.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please ensure all details are correct, including:

  • Full name
  • Shipping address
  • Phone number
  • Email address

AutoEx is not responsible for:

  • Failed delivery due to incorrect address information
  • Additional shipping charges caused by customer errors
  • Delays caused by unavailable recipients

9. Failed Delivery and Returned Shipments

If a shipment cannot be delivered due to:

  • Incorrect address
  • Customer refusal to receive the package
  • Failure to complete customs procedures
  • Failure to pay required import charges

The customer may be responsible for:

  • Return shipping costs
  • Additional shipping fees
  • Customs-related charges
  • Other costs incurred during the return process

Refund requests will be reviewed according to AutoEx Refund Policy.

10. Product Inspection Before Shipment

For selected automotive diagnostic equipment, AutoEx may perform:

  • Product verification
  • Functional testing
  • Packaging inspection

Before shipment to help ensure product quality.

11. Relationship With Other Policies

This Shipping Policy should be reviewed together with:

  • AutoEx Refund Policy
  • AutoEx Warranty Policy
  • AutoEx Terms of Service

For damaged, defective, or incorrect products, customers must contact AutoEx before returning any item.

Unauthorized returns will not be accepted.

12. Contact Us

For questions regarding shipping, delivery status, or your order, please contact:

We are committed to providing reliable international shipping support for customers worldwide.